Security Guard Duties and Responsibilities
The typical duties of a security officer include:
- Enforcing laws, rules and company policies
- Responding to emergencies
- Protect property
- Controlling access to buildings and protecting employees, guests and the public
- Monitoring alarms and surveillance systems
- Patrolling areas and performing security checks
- Writing activity and incident reports
In addition to standard security measures, trained security officers have capabilities that contribute to the effectiveness of every organization. Here are some ways that they add value to your business:
First Responders
Security officers can respond to emergency situations and provide first aid services, although this is typically only on client request. If paramedics, fire or police professionals are called, they can effectively convey key information to support a quick response and the efficient resolution of emergencies.
Furthermore, they’re trained in injury prevention and are able to step in before situations turn into emergencies.
Administrative Support
In order to reduce the administrative burden on your organization’s staff, security officers can take on operational duties such as:
- Telephone assistance: Answering phones, screening and directing calls, and taking messages when necessary
- Guest services: Greeting visitors, checking them in and directing them to the appropriate department
- Liaison services: Security officers can serve as the liaison between your management team and your security provider, law enforcement and other public safety officials, facilitating discussions on your behalf.
Customer Service
Security personnel reflect the professionalism of your organization by employing their customer service skills and always striving to ensure interactions are pleasant. Whether they’re providing directions to a visitor or assisting staff by helping them report a stolen car, they put everyone around them at ease and bring a sense of calm and assurance to your organization.
