two GardaWorld guards discussing their job duties

What are the Duties and Responsibilities of a Security Guard

By Carlos Hazbun | Security Guards | No Comments

What are the Duties and Responsibilities of a Security Guard

Security officers are tasked with protecting your staff, visitors and the general public, as well as your property or assets as part of a security strategy that includes several tactics and layers. Despite common miscinceptions about guards, these professionals not only deter and prevent crime by providing a physical presence on-site, they also add value to your organization beyond protection.

This article discusses their responsibilities and the specialized services that they provide as an extension of your operational team.

Security Guard Duties and Responsibilities

The typical duties of a security officer include:

  • Enforcing laws, rules and company policies
  • Responding to emergencies
  • Protect property
  • Controlling access to buildings and protecting employees, guests and the public
  • Monitoring alarms and surveillance systems
  • Patrolling areas and performing security checks
  • Writing activity and incident reports

In addition to standard security measures, trained security officers have capabilities that contribute to the effectiveness of every organization.  Here are some ways that they add value to your business:

First Responders

Security officers can respond to emergency situations and provide first aid services, although this is typically only on client request. If paramedics, fire or police professionals are called, they can effectively convey key information to support a quick response and the efficient resolution of emergencies.

Furthermore, they’re trained in injury prevention and are able to step in before situations turn into emergencies.

Administrative Support

In order to reduce the administrative burden on your organization’s staff, security officers can take on operational duties such as:

  • Telephone assistance: Answering phones, screening and directing calls, and taking messages when necessary
  • Guest services: Greeting visitors, checking them in and directing them to the appropriate department
  • Liaison services: Security officers can serve as the liaison between your management team and your security provider, law enforcement and other public safety officials, facilitating discussions on your behalf.

Customer Service

Security personnel reflect the professionalism of your organization by employing their customer service skills and always striving to ensure interactions are pleasant. Whether they’re providing directions to a visitor or assisting staff by helping them report a stolen car, they put everyone around them at ease and bring a sense of calm and assurance to your organization.

Specialized Services

The most common type of guard service provided is by unarmed security officers. Other specialized guard services include:

  • Corporate security: These officers bring a high level of professionalism and can easily integrate their duties into the day-to-day operations of any corporate setting
  • Event security: Ideal for large events where behavior can be unpredictable — especially when alcohol is being served; event guards support security and law enforcement by assisting with everything from crowd control to traffic control
  • Virtual security: Virtual guards offer the combined benefits of rigorous security guard protocols and the latest video surveillance technologies
  • Warehouse security: Focused on securing warehouses and storage facilities, they specialize in access control, loss prevention and monitoring

When additional services are required or an industry-focused security officer with specific qualifications is necessary, the options above are just a sample of what are available to you.

Ask your guard services company how they plan to accommodate your unique needs.

We Offer Operational Support and Integration

GardaWorld provides well-trained officers who can be fully integrated into your business operation. Our officers are highly-skilled and focused on protecting your staff and your property. We match clients with officers based on the security setting and requirements, with additional training in CPR, first aid with AED, health and job safety, traffic control and conflict de-escalation techniques provided as requested.

Speak to our customer representatives today. Call 800-310-5535 to find out which security guard duties are most suitable for your organization.

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