Command Center Monitoring
Professional security teams reinforced with the most advanced technologies
Deploy human intelligence anywhere, any time for proactive 24/7 security. Our UL-Listed, TMA Five Diamond Certified Command Center – recognized for incorporating the most advanced protocols for redundancy, infrastructure resilience, and staff quality – leverages sophisticated alarms and analytics to provoke real-time intervention reinforced with video documentation.
Learn how to reduce security costs with our Virtual Guard Platform.
Key virtues
at-a-glance
The combination of advanced technologies and expert personnel allows for real-time event-based remote camera monitoring in the case of intrusions and other threats
Our Command Center can provide access control with entry assistance and identity verification
Command Center Monitoring is inherently scalable, making it easy to add, replace, and move among environments as needed
Command Center Monitoring technology runs independently of your IT network, eliminating the burden of IT department approval or effort
Remote Camera Monitoring features and options for even
greater value
- Traditional live video monitoring can be reinforced with thermal and pan/tilt/zoom cameras
- Command Center personnel are experienced security professionals who receive additional in-house training
- Ability to provide access control with entry assistance and identity verification
- Can support license plate recognition (LPR) technology
- Can accommodate two-way audio
How the Command Center works
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Intrusion detection
When the Command Center detects a threat, we provide the responding agency with a suspect or vehicle description. We subsequently submit snapshots and video clips of trespassers to you, the police or others for action, investigation, and prosecution.
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Surveillance reinforced with communications
We survey multiple angles at once, easily determining the exact situation and appropriate information to relay to authorities. You remain informed the entire time. Our easy-to-use interface allows you to monitor your site from any of your devices, 24/7, letting you check on planned activities, verify issues brought up by employees, or simply review your site—regardless of your physical location.
System Health Monitoring
Reliability is key. That’s why our Command Center is designed to detect a variety of issues that can make your security surveillance less effective.
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Connection security
Our UL-listed systems ensure that all your cameras, motion sensors, alarms and access control systems are connected, functional and effective.
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Camera accountability
At the beginning of every shift, our monitoring specialists ensure the cameras are set up properly and are giving us a clear image of your site. If problems are found, they will take the necessary steps to ensure the cameras are in perfect sight of what you want protected.
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Recording assurance
Although rare, recording issues happen. We have systems in place that will notify us the minute a camera stops recording. Once we verify, we immediately rectify the situation.
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Time and date accuracy
You rely on the timestamp to let you know what time of the day or night an event took place. Our system makes sure the dates and times on our surveillance videos are always correct.
FAQs
How are the cameras monitored?
The cameras are monitored during the hours specified by the client. Detected events trigger deeper surveillance and appropriate responses from law enforcement and/or designated client authorities.
Can I change monitoring hours on the fly?
Yes. You can contact the Command Center directly by phone or email.
Can the operators use the units to talk to someone on location?
Yes, we have a Two-Way Voice Audio Feature that facilitates communication, including warnings.
When operators see an intruder on site, will they alert law enforcement?
Yes and any additional contacts you state on your Post Orders.
The Complete Guide to
Virtual Security Guard
Learn how to reduce security costs with our Virtual Guard Platform.